Terms and conditions and privacy statement
© 2019 - 2024 Elly Ariella
General terms and conditions workshops/ trainings/ retreats
1.1 You register for an activity by an e-mail or via the Internet. Or you register someone else as participants by an e-mail or via the Internet.
1.2 You will receive a confirmation of the registration from Elly Ariella by e-mail. The sending of this e-mail establishes the agreement for participation.
1.3 Registration takes place in order of entry.
2. You will receive the invoice during your payment in the web shop. You will always receive the information for the workshop no later than one week before the workshop.
3. The participant may cancel or change the registration under the following conditions:
- Your cancellation or amendment of a registration must be made in writing by letter or e-mail.
- When cancelling or changing a workshop or 2-day event we will charge €25.00 administration and booking fees. For a full training (longer than a 2-day event) or retreat, the deposit fee/ 1st instalment payment will be charged. In any case where the full participation fee is less than €25.00, no refund is possible.
- In case of cancellation or change within 14 days of the planned event, you will owe the full participation fee.
3.1 If you are unable to attend, you may send a replacement to the workshop up to 24 hours before the workshop starts. You will provide the name of the replacement in writing by letter or e-mail to Elly Ariella up to 24 hours before the workshop starts.
3.2 If you are unable to attend and have not cancelled or sent a replacement, you will be liable for the full participation fee.
4.1 Elly Ariella has the right to cancel a workshop, training or retreat. Participants will be notified before the start of the workshop. If possible, a suitable alternative will be offered. If the participant makes use of this, the participation fee will not be refunded. In other cases, the amount will be refunded.
5.1 Elly Ariella and representatives of Elly Ariella are completely excluded from all liability for loss or theft of goods and/or personal injury before, during or after participation in a workshop, training or retreat.
5.2 Any liability is limited to the invoice amount.
6.1 All agreements are governed exclusively by Dutch law.
7.1 All prices stated are subject to errors and changes.
8.1 These general terms and conditions apply from 19 May 2020. They apply until changes to the general terms and conditions are indicated in writing by Elly Ariella.
Terms and conditions web shop/ privacy statement
- General Information
1.1 Elly Ariella is the sole proprietorship of Elly Joosten and is located at:
06-38144065
1.2 IBAN: NL98 INGB 0007 9540 99 Attn: Elly Ariella
please state: invoice number
1.3 Chamber of Commerce no: 75740672
VAT no: NL001796310B79
1.4 Elly Ariella aims to offer meaning, empowerment and ritual support in the form of workshops or products in the webshop.
1.5 These provisions apply to all legal acts concluded by, on behalf of or with Elly Ariella for the implementation of the objective mentioned under 1.4.
1.6 These terms and conditions are governed by Dutch law. In the event of any disputes, the court shall have jurisdiction; where appropriate, matters may be brought before the subdistrict court of the relevant district.
- Product payments
2.1 An order is not dispatched until the amount due has been transferred via iDeal or Paypal. You will receive a confirmation of this by e-mail.
2.2 Delivery in the Netherlands will take place as soon as possible, but certainly within 7 working days after receipt of payment. Exceptions can be made in case of holidays or private circumstances.
2.3 If products are temporarily or not immediately available, you will be informed by e-mail for further consultation.
2.4 Shipping and packaging costs of products that do not fit through the letterbox are € 6.50 within the Netherlands up to 10 kg.
2.5 Shipping and packaging costs of products that do fit through the letterbox are € 4.95 within the Netherlands up to 100 grams.
2.6 If the shipping costs are not entered correctly, Elly Ariella reserves the right to change them and still receive the amount due that has been underpaid. In case of an overpayment of shipping costs (e.g. if your parcel fits through the letterbox after all), you will be refunded the difference. You will be informed about this by e-mail.
2.7 All orders are shipped with Post.nl or DHL. Once orders to foreign countries have been delivered to the post office with track and trace, the risk of shipping lies with the customer, unless you pay extra shipping costs for registered (insured) shipping. I do my utmost to pack them as well as possible. However, it can happen that something breaks during shipping, or that a shipment to a foreign country does not arrive. The risk here lies with the customer if the parcel has to be sent uninsured. Registered means that a replacement parcel and/or products will always be sent.
- Product returns
3.1 Returns are only possible if you indicate via e-mail within 14 days of delivery that you wish to return the products. In that case, we will agree how and when this will be done.
3.2 Upon receipt of the articles, a refund will be made. Only the products will be refunded, not the shipping costs.
3.3 Products can only be returned if they are unbroken/unused and in completely original condition.
3.4 The shipping costs and the risks upon shipment are in both cases to be borne by the customer.
3.5 Excluded from return: Products composed or made especially for the customer, or products that are not suitable for return shipment due to their nature (hygiene).
- Privacy Statement
4.1 Elly Ariella is responsible for processing personal data as reflected in this privacy statement.
4.2 Personal data we process;
Elly Ariella processes your personal data because you use our services and/or because you provide this data to us yourself by creating an account.
Below you will find an overview of the personal data we process:
The data you enter to receive an invoice. (name, address, email, telephone number, etc.)
4.3 For what purpose and on what basis we process personal data;
Elly Ariella processes your personal data for the following purposes:
Sending orders, participation in workshops and courses, changes in status of (sold out) items ordered, cancellation of classes. In addition, information on invoices that must be kept by law for a period of 7 years for the tax authorities.
4.4 Sharing of personal data with third parties is not done by us, unless we are legally obliged to do so e.g. by the tax authorities.
- How we secure personal data
5.1 Elly Ariella takes the protection of your data seriously and takes appropriate measures to counter abuse, loss, unauthorised access, unwanted disclosure and unauthorised modification. If you feel that your data is nevertheless not properly secured or there are indications of misuse, please contact us at info@ellyariella.nl
- First and last name
- Address data
- Other personal data you actively provide, for example by creating a profile on this website, in correspondence and by telephone
- To inform you about changes to our services and products
- To deliver goods and services to you
- Elly Ariella also processes personal data if we are legally obliged to do so, such as data we need for our tax return.
5.2 Elly Ariella will not keep your personal data for longer than strictly necessary to fulfil the purposes for which your data are collected.
- Version, Publication and Adjustments
6.1 These terms and conditions are subject to change.
6.2 This is version: 2024-2.0.
6.3 These conditions are published on Elly Ariella's web shop and can be requested digitally if necessary.
6.4 Obvious errors or mistakes in Elly Ariella's web shop and other publications such as the internet do not bind Elly Ariella. Elly Ariella reserves the right to change such items.